Garnering Data
When I first started at STACK, I used sticky notes and a dry-erase board to diagnose potential UX problems. I went through two rounds of problem ideation before diving into design work.

Driving metaphor for use issues (I have since realized to swap Speed Bump with Detour)

Presenting Insights
I presented insights from the sticky note activity to the organization, showing problems relating to sequence, function, vocabulary, and purpose.

Pendo Waklthrough Design Process
We used Pendo for a great deal of popup design work at STACK. This is a presentation I put together illustrating various things we could accomplish using Pendo.

Suggestions: tooltips versus interface elements

Preliminary (introductory) lightbox ideation

Testing on someone else's computer monitor (and visually articulating inconsistencies)

Pendo Walkthrough Final Functionality Demo
This is a demo I put together of various popups we might use.

Ewing Feature Request Response
Here are a few popups we designed for our Ewing client.

Excel doc proving that Pendo walkthroughs are improving user experience

Navigation Modal
This popup shows how to navigate plan documents within the STACK interface.

Earlier iterations dictated tooltips instead of a lightbox

Pendomonium
I even traveled to the Pendomonium Conference to accept an award I won for STACK!

Was flown out to North Carolina to accept the Pendo Onboarding Award at Pendomonium 2018

Insights from Pendomonium
These images are excerpts from a presentation and workshop I held after returning from the Pendomonium Conference.

Pendomonium debrief presentation excerpt

BuildingConnected Integration
One project entailed a pitch to collaborate with BuildingConnected. Here are images from our process and presentation.

Integration options (focusing on software for now)

Ewing Feature Request Response
Here I am pitching a drag-and-drop feature for Ewing.

Desktop Backgrounds for the Office Wall Monitors
At one point I was tasked with creating desktop backgrounds for various monitors in STACK’s hallways.

Photoshop layers depicting my spotlight effect technique

Providing two versions to the person requesting the image

Logo Tweaking
This is how I fixed our logo file so that it was no longer cut off on social media.

How I did it when access to layered files was down for the day

Nametags
Here are some images representing nametag changes I made at STACK.

Employee Engagement
Here are a few images representing employee engagement efforts I assisted with at STACK.

Script Redesign
I helped redesign scripts used by employees who frequently interface with STACK customers.

Seeing how Version 1 was pinned up caused me to redesign for optimal scannability

LAER Model for Sales Team (version 1)

Employee Chart
These images show how I redesigned an employee chart.

Vocabulary Slack Thread
I spearheaded a special Slack conversation centered around learning new vocabulary.

Idea I implemented to improve diversity of in-office diction

Funny STACK Game
I used a STACK interface as a backboard for a miniature basketball game for thrown away ideations.

Comic Strip for STACK Company Newsletter
I created this comic strip for one of the company’s internal newsletters.

Collaboration with the University of Cincinnati
I spearheaded a collaboration between STACK and UC. Here is an excerpt from my pitch.

Various Process Work Excerpts
Here are a few examples of process work of mine.

Reorganizing to-dos in order to fill out design brief

Articulating insights with color-coded Post-Its

I find it's best to include an empty folder in your inbox; on a busy day, there's always room for at least a little bit of well-warranted whimsy